Your Torch Art torch comes with a 3 month limited warranty on the mechanical function of the torch. This warranty covers failure of mechanical parts only, under normal use, and excludes damage resulting from misuse or from tampering with the torch. This warranty does not apply to any outer case finish on the torch, nor to the artwork adhered to the torch. Complete original packaging is required as proof of purchase in order to receive warranty service. The warranty does not roll over to the replacement torch.
In the event that you need to redeem your TorchArt warranty, please send your torch, along with the complete original packaging and a note which includes the information outlined below, to our warehouse at:
Attn: ErrlyBird Warranty
1313 Rogers St.
Savannah GA 31415
It is imperative that you include a note with your torch so that we are able to contact you once your package reaches us!
Please include all of the following information in the note that accompanies your package:
- Your first and last name
- Your complete shipping address (please be sure to include any unit or apartment numbers that apply)
- Your email address and phone number (we will need to contact you with options for your replacement torch once your package has arrived and been processed)
We recommend that you send your items to us in a small USPS flat rate box, as this automatically includes shipping insurance and tracking information for you. We are not responsible for packages that are lost or stolen en route to our facility.
We will typically be able to create an order for a new torch within 3-5 business days of receipt of your package. If you have any questions or need assistance redeeming your warranty, please contact us at firstname.lastname@example.org.